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WHAT IS THE RETURN POLICY?

We accept refunds on all our pieces within 5 days of receiving your order provided that the return is due to defected or incorrect item(s). However, we do not offer international exchanges.

We ask that the following requirements are met:

  • Full price item
  • Unworn and unwashed
  • Original tags attached

NO RETURNS OR EXCHANGES ON SALE ITEMS


AT WHAT CIRCUMSTANCE AM I ALLOWED TO RETURN MY ORDERS AND RECEIVE A REFUND?

We do offer full or partial refunds for the following cases:

  • Orders received are incorrect
  • Orders arriving faulty or damaged
  • Orders not arriving after 30 days of purchase being made

We do not offer refunds for incorrect sizing or change of mind.


ARE RETURNS FREE?

The shipping cost incurred for returning items to PLEIN STUDIO for a refund are not reimbursed by us.


DO I NEED TO RETURN THE WHOLE SET OF ACTIVEWEAR?

The full set of activewear must be returned (top and bottom). We cannot issue refunds for a partial return of a top or bottom.


Return Terms & Conditions :

Return Reasons

Unsatisfactory Items

Defective Items

Descriptions

  • Item does not fit
  • Do not like the item
  • Quality not up to expectation
  • Defective item (don't want to exchange for a brand new piece)
  • Item torn
  • Item big stained 
  • Incorrect item  

*Proof of defect must be verified by Plein Studio Return to be eligible

Return Shipping costs

Borne by Buyer

Reimburse by Plein Studio in terms of Store Credit

Exchange Shipping costs

-

Borne by Plein Studio

Initial Shipping costs (FREE SHIPPING provided for your order)

Borne by Buyer

Borne by Plein Studio

Buyer receives

Return Store Credit (NO CASH REFUND) = Item price - *Initial Shipping Costs

Plein Studio will send a brand new exact piece to buyer once the defective / incorrect item is received.

Fully refund in Store credit if the item is no longer in stock.

*Initial Shipping costs will be charged accordingly if free shipping had been provided for the order and total of your order is under the minimum of free shipping amount after returned item(s) price had been deducted from your order.

HOW DO I ORGANISE A RETURN?

Follow the step given -

  1. Sample of template email for RETURN

    Email subject : RETURN FORM
    ORDER NUMBER:
    TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
    PRODUCT(s) NAME :
    REASONS : example ( Item does not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )

  2. Fill it up and email to [email protected]

  3. Return your items to the address shown below:
    Name : Plein Studio
    Address : 12, Jalan Hijau Empat.11600 Penang, Malaysia.
    Contact No. : 0164339855

    *All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
    *Please note that return parcels may take up to 3 working days to be processed.


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