1. PLACING AND ORDER -
PLEIN STUDIO RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILLMENT OF ALL ORDERS ON THE PLEIN STUDIO WEBSITE. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:
i) The product is not available / in stock
ii) Your billing information is not correct or not verifiable
iii) Your order has been suspected of fraudulent activity
iv) Payment is not completed and notified to us within 24 hours from the issue of the order invoice
v) We could not deliver to the address provided by yourself
vi) Force Majeure
vii) In the event of misspelling, pricing or other errors or mistakes in the website information
i) During shopping, please ensure that you selected the correct item(s) in the correct colors / sizes before checking out. Plein Studio will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors / sizes are selected, or if duplicate orders are placed.
ii) Please ensure that full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.
iii) We temporary only accept Bank Transfer. Please email your information and bank receipt to [email protected] once payment complete.
iv) All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
3. DISCOUNT CODES
i) Only one discount code can be used per order.
ii) Plein Studio reserves the right to refuse or cancel the use of a discount code without any further discussion.
iii) Orders placed using discount codes are not applicable for exchange and returns.
iv) Usage of discount codes are subject to stock availability.
4. MEASUREMENTS/ REPRESENTATION OF ITEMS
i) There might be 1cm-3cm differences in the measurements given due to the stretchment quality of material and the way measurement is taken.
ii) Colors of products may differ due to color calibration of individual's computer and it might appear darker in reality due to strong studio lighting used.
iii) Overall (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.
iv) Users are advice to double check on the product measurements as different design may fit differently.
vColour may transfer onto other garments, upholstery and bags. Do take note whenever necessary.
5. BOUNCED PARCELS
i) Customers will be contacted via email should we receive any bounced parcels bearing their name.
ii) Cost for re-delivery will be borne by the customer. Plein Studio will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
iii) Plein Studio reserves the right to deny any request to combine the bounced back parcels with any new orders.
iv) Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
6. RETURN POLICY
ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)
i) We only refund in credit term. No cash refund(s) are allowed. Returns are not applicable for discount / sales item.
ii) Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
iii) The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
iv) All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.